| 000 | 00553nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a0-07-118115-6 | ||
| 100 | _aFitzsimmons, James A; Fitzsimmons, Mona J | ||
| 245 | _aServices management: operations, strategy and information technology | ||
| 260 |
_c2000 _bMcGraw-Hill Inc _aNew York |
||
| 300 | _axxvi, 646p.+CD-ROM | ||
| 366 | _b2000 | ||
| 520 | _aCD rom | ||
| 541 | _g3958 dt 11/09/2001 | ||
| 650 | _aServices Management | ||
| 942 | _cBK | ||
| 999 |
_c84272 _d84272 |
||