000			00496nam a2200157Ia 4500
008			100324s9999 xx 000 0 und d
020			_a0-07-040273-6
100			_aBerson, Alex; Smith, S; Thearling, K
245			_aBuilding data mining applications for CRM
260			_c1999 _bTata McGraw Hill _aNew Delhi
300			_axxvii, 510p.
366			_b1999
541			_gCash Bill 02/cs/007437 dt 09/04/02
650			_aInformation Technology
942			_cBK
999			_c84694 _d84694