| 000 | 00547nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a981-240-603-4 | ||
| 100 | _aHoffman, K.Douglas; Bateson, John E.G | ||
| 245 | _aEssentials of services marketing: concepts, strategies and cases | ||
| 250 | _a2 | ||
| 260 |
_c2002 _bThomson Asia Pte Ltd.; _aSingapore |
||
| 300 | _axxi, 569p. | ||
| 366 | _b2002 | ||
| 541 | _gInvoice/CHN/NBD/39307 dt 03/08/2002 | ||
| 650 | _aServices Marketing | ||
| 942 | _cBK | ||
| 999 |
_c85127 _d85127 |
||