| 000 | 00517nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a0-7126-6985-X | ||
| 100 | _aSeybold, Patricia B; Marshak, R.T; Lewis, J.M | ||
| 245 | _aCustomer revolution: how to thrive when your customers are in control | ||
| 260 |
_c2002 _bRandom House _aNew York |
||
| 300 | _axv, 395p. | ||
| 366 | _b2002 | ||
| 541 | _gBill no 247 & 248 dt 16/08/2002 | ||
| 650 | _aCustomer Relations | ||
| 942 | _cBK | ||
| 999 |
_c85333 _d85333 |
||