| 000 | 00507nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a0-07-36253-3 | ||
| 100 | _aBarnes, James G | ||
| 245 | _aSecrets of customer relationship management: it's all about how to make them feel | ||
| 260 |
_c2000 _bMcGraw-Hill Cos _aLondon |
||
| 300 | _axviii, 315p. | ||
| 366 | _b2000 | ||
| 541 | _gBill no B2562244 dt 25/09/2002 | ||
| 650 | _aCustomer Relations | ||
| 942 | _cBK | ||
| 999 |
_c85536 _d85536 |
||