| 000 | 00498nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a0-609-60772-3 | ||
| 100 | _aSeybold, Patricia; Marshak, R; Lewis, M | ||
| 245 | _aCustomer revolution: how to thrive when customers are in control | ||
| 260 |
_c2001 _bCrown Publications |
||
| 300 | _axvii, 395p. | ||
| 366 | _b2001 | ||
| 541 | _gB2562242 dt 25.09/02 | ||
| 650 | _aCustomer Relations | ||
| 942 | _cBK | ||
| 999 |
_c85555 _d85555 |
||