000 00498nam a2200157Ia 4500
008 100324s9999 xx 000 0 und d
020 _a0-7506-4838-4
100 _aAhmed, Pervaiz K; Rafiq Mohammed
245 _aInternal marketing: tools and concepts for customer-focused management
260 _c2002
_bButterworth Heinemann
_aOxford
300 _ax, 299p.
366 _b2002
541 _g160 dt 31/12/2002
650 _aCustomer Relations
942 _cBK
999 _c85793
_d85793