000 00489nam a2200157Ia 4500
008 100324s9999 xx 000 0 und d
020 _a81-86299-28-9
100 _aJaiswal, M.P; Kaushik, Anjali
245 _ae-CRM: business and system frontiers
260 _c2002
_bAsian Books Private Limited
_aNew Delhi
300 _av, 254p.
366 _b2002
541 _g4648 dt 05/12/2002
650 _aCustomer Relations
942 _cBK
999 _c85794
_d85794