| 000 | 00459nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a0-340-78175-0 | ||
| 100 | _aSmith, Jane | ||
| 245 | _aSuccessful customer retention in a week | ||
| 260 |
_c2000 _bHodder and Stoughton _aLondon |
||
| 300 | _a96p. | ||
| 366 | _b2000 | ||
| 541 | _g4651 dt 05/12/2002 | ||
| 650 | _aCustomer Relations | ||
| 942 | _cBK | ||
| 999 |
_c85874 _d85874 |
||