| 000 | 00499nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a0-7879-0346-9 | ||
| 100 | _aShaw, James G | ||
| 245 | _aCustomer-inspired quality: looking backward through the telescope | ||
| 260 |
_c1996 _bJossey-Bass Pub _aSan Francisco |
||
| 300 | _axv, 126p. | ||
| 366 | _b1996 | ||
| 541 | _g4794 dt 22/12/02 | ||
| 650 | _aTotal Quality Management | ||
| 942 | _cBK | ||
| 999 |
_c86048 _d86048 |
||