| 000 | 00485nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a81-86830-99-5 | ||
| 100 | _aTschol, John | ||
| 245 | _ae-service: eat or be eaten: speed, technology and price built around service | ||
| 260 |
_c2003 _bPentagon Press |
||
| 300 | _axii, 199p. | ||
| 366 | _b2003 | ||
| 541 | _g17209 dt 24/02/2003 | ||
| 650 | _aCustomer Relations | ||
| 942 | _cBK | ||
| 999 |
_c86223 _d86223 |
||