| 000 | 00528nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a0-07-053042-4 | ||
| 100 | _aZeithaml, Valarie; Bitner, Mary Jo | ||
| 245 | _aServices marketing: integrating customer focus across the firm | ||
| 250 | _a3 | ||
| 260 |
_c2003 _bTata McGraw Hill _aNew Delhi |
||
| 300 | _axx, 668p. | ||
| 366 | _b2003 | ||
| 541 | _g4811 dt 24/04/2003 | ||
| 650 | _aServices Marketing | ||
| 942 | _cBK | ||
| 999 |
_c86236 _d86236 |
||