| 000 | 00514nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a81 7223-516-X | ||
| 100 | _aBlanchard, Ken; McBride, Margret | ||
| 245 | _aOne minute apology: powerful way to make things better | ||
| 260 |
_c2003 _bIndia Today Group/living media _aNew Delhi. |
||
| 300 | _a114p. | ||
| 366 | _b2003 | ||
| 520 | _a- | ||
| 650 | _aOrganizational Behaviour | ||
| 942 | _cBK | ||
| 999 |
_c86408 _d86408 |
||