| 000 | 00493nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a81-7693-132-2 | ||
| 100 | _aNash, Susan; Nash, Derek | ||
| 245 | _aDelighting your customers: keep your customers coming back time and time again | ||
| 260 |
_c2003 _bBIP India Pvt. Lt., _aNew Delhi |
||
| 300 |
_b- _a160p. |
||
| 366 | _b2003 | ||
| 541 | _g195 dt 19/03/2004 | ||
| 650 | _aCustomer Relations | ||
| 942 | _cBK | ||
| 999 |
_c86645 _d86645 |
||