000 00428nam a2200157Ia 4500
008 100324s9999 xx 000 0 und d
020 _a81-7224-953-5
100 _aMohanty, R.P; Lakhe, K.R
245 _aTQM in the service sector
260 _c2002
_bJaico Pub House
_aBombay
300 _b-
_a598p.
366 _b2002
650 _aTotal Quality Management
942 _cBK
999 _c86655
_d86655