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| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a81-7446-255-4 | ||
| 100 | _aAll India Management Association, New Delhi | ||
| 245 | _aEffective call center training : soft skills | ||
| 260 |
_c2001 _bExcel Books _aNew Delhi |
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| 300 |
_b- _a220p. |
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| 366 | _b2001 | ||
| 541 | _gGratis | ||
| 650 | _aOutsourcing | ||
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