| 000 | 00429nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a81-7992-038-0 | ||
| 100 | _aDuchessi, Peter | ||
| 245 | _aCrafting customer value: the art and science | ||
| 260 |
_c2002 _bJaico Pub House _aBombay |
||
| 300 |
_b- _axi, 193p. |
||
| 366 | _b2002 | ||
| 650 | _aCustomer Relations | ||
| 942 | _cBK | ||
| 999 |
_c86850 _d86850 |
||