| 000 | 00531nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a0-7879-6156-6 | ||
| 100 | _aGustafsson, Anders; Johnson, Michael D | ||
| 245 | _aCompeting in a service economy: how to create a competitive advantage through service development & innovation | ||
| 260 |
_c2003 _bJossey-Bass Pub _aSan Francisco |
||
| 300 | _axv, 190p. | ||
| 366 | _b2003 | ||
| 650 | _aCustomer Relations | ||
| 942 | _cBK | ||
| 999 |
_c87041 _d87041 |
||