000 00475nam a2200157Ia 4500
008 100324s9999 xx 000 0 und d
020 _a0-7890-1569-2
100 _aSchuster, Camille P; Dufek, Donald F
245 _aConsumer ... or else: consumer centric business paradigms
260 _c2003
_bInternational Business Press
_aNew York
300 _axix, 169p.
366 _b2003
650 _aCustomer Relations
942 _cBK
999 _c87338
_d87338