000 00308nam a2200121Ia 4500
020 _a1403909792
100 _aIndian Institute of Bankers
245 _aBusiness communication and customer relations
260 _c2003
_bMacmillan India
_aNew Delhi
300 _avii+368
650 _aManagement
942 _cBK
999 _c87419
_d87419