| 000 | 00498nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a0-7494-3895-9 | ||
| 100 | _aWoodcock, Neil; Stone, Merlin; Foss, Bryan | ||
| 245 | _aThe customer management scorecard; managing CRM for profit | ||
| 260 |
_c2003 _bKogan Page _aLondon |
||
| 300 | _axvi+428 | ||
| 366 | _b2003 | ||
| 541 | _g1406 dt 22/12/2003 | ||
| 650 | _aCustomer Relations | ||
| 942 | _cBK | ||
| 999 |
_c87439 _d87439 |
||