000 00534nam a2200157Ia 4500
008 100324s9999 xx 000 0 und d
020 _a0-07-058732-9
100 _aNaylor, Mary ; Greco, Susan
245 _aCustomer chemistry: how to keep the customers you want-and say "Good Bye" to the ones you don't
260 _c2002
_bTata McGraw Hill
_aNew Delhi
300 _aXIII+234
366 _b2002
541 _g6294 dt 30/06/2004
650 _aCustomer Relations
942 _cBK
999 _c87907
_d87907