000 | 00534nam a2200157Ia 4500 | ||
---|---|---|---|
008 | 100324s9999 xx 000 0 und d | ||
020 | _a0-07-058732-9 | ||
100 | _aNaylor, Mary ; Greco, Susan | ||
245 | _aCustomer chemistry: how to keep the customers you want-and say "Good Bye" to the ones you don't | ||
260 |
_c2002 _bTata McGraw Hill _aNew Delhi |
||
300 | _aXIII+234 | ||
366 | _b2002 | ||
541 | _g6294 dt 30/06/2004 | ||
650 | _aCustomer Relations | ||
942 | _cBK | ||
999 |
_c87907 _d87907 |