| 000 | 00562nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a1-902433-59-9 | ||
| 100 | _aArmistead, Colin; Clark, Graham, R. | ||
| 245 | _aThe service management audit: a nine step assessment to determine the direction and effectiveness of each service unit in your business | ||
| 260 |
_c0 _bCambridge Strategy Publications Ltd |
||
| 300 | _a120 | ||
| 366 | _b0 | ||
| 541 | _g345 dt 31/08/2004 | ||
| 650 | _aService Management | ||
| 942 | _cBK | ||
| 999 |
_c88208 _d88208 |
||