| 000 | 00492nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a81-7391-697-7 | ||
| 100 | _aRao, S. B. Nageswara ; Madhavi C. | ||
| 245 | _aCustomer service excellence: trends and strategies | ||
| 260 |
_c2004 _bKanishka Publishing House _aNew Delhi |
||
| 300 | _aXIV+477 | ||
| 366 | _b2004 | ||
| 541 | _g851 dt 04/03/2005 | ||
| 650 | _aCustomer Relations | ||
| 942 | _cBK | ||
| 999 |
_c88602 _d88602 |
||