000 00492nam a2200157Ia 4500
008 100324s9999 xx 000 0 und d
020 _a81-203-2821-3
100 _aSummers, Donna C. S.
245 _aQuality management: creating and sustaining organizational effectiveness
260 _c2005
_bPrentice Hall of India
_aNew Delhi
300 _aXI+409
366 _b2005
541 _gEBD/9944 dt 29/09/2005
650 _aQuality
942 _cBK
999 _c89244
_d89244