| 000 | 00471nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a81-7992-442-4 | ||
| 100 | _aFeinberg, Richard ; De Ruyter, Ko ; Bennington, Ly | ||
| 245 | _aCases in call centre management | ||
| 260 |
_c2005 _bJaico Pub House _aBombay |
||
| 300 | _aX+356 | ||
| 366 | _b2005 | ||
| 541 | _g1205 dt 26/09/2005 | ||
| 650 | _aCall Centre | ||
| 942 | _cBK | ||
| 999 |
_c89254 _d89254 |
||