000			00295nam a2200121Ia 4500
020			_a0-07-112338-5
100			_aGitlow, Howard S. et al.
245			_aQuality management
260			_c2005 _bMcGraw-Hill Inc _aNew York
300			_aXVIII+797
650			_aTotal Quality Management
942			_cBK
999			_c89914 _d89914