| 000 | 00419nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a0-7506-6437-1 | ||
| 100 | _aPayne, Adriane | ||
| 245 | _aHandbook of CRM | ||
| 260 |
_c2006 _bElsevier |
||
| 300 | _aXX+438 | ||
| 366 | _b2006 | ||
| 541 | _gANE/CH/06-07/14811 dt 18/07/2006 | ||
| 650 | _aCustomer Relations | ||
| 942 | _cBK | ||
| 999 |
_c90452 _d90452 |
||