000			00510nam a2200157Ia 4500
008			100324s9999 xx 000 0 und d
020			_a81-7881-752-7
100			_aGarikaparthi, Madhavi Ed.
245			_aCRM in services sector: a practical approach
260			_c2006 _bICFAI, Institute _aHyderabad
300			_aXI+195
366			_b2006
541			_gInvoice dated 03/09/2006
650			_aCustomer Relations
942			_cBK
999			_c90604 _d90604