| 000 | 00480nam a2200157Ia 4500 | ||
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| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a81-7446-456-5 | ||
| 100 | _aChaturvedi, Mukesh; Chaturvedi, Abhinav | ||
| 245 | _aCustomer relationship management | ||
| 260 |
_c2005 _bExcel Books _aNew Delhi |
||
| 300 | _a208 | ||
| 366 | _b2005 | ||
| 541 | _g2006/CRB/0000151/27/11/2006 | ||
| 650 | _aCustomer Relations | ||
| 942 | _cBK | ||
| 999 |
_c90842 _d90842 |
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