000 00498nam a2200145Ia 4500
008 100324s9999 xx 000 0 und d
100 _aKumar, M. Nirmal
245 _aA study of the service quality of Kotak securities.com as perceived by its customer
260 _c2006
_bInstitute for Financial Management and Research
_aChennai
300 _a66
366 _b2006
541 _gIFMR PGDM Project
650 _aCustomer Relations
942 _cBK
999 _c91069
_d91069