000 00465nam a2200145Ia 4500
008 100324s9999 xx 000 0 und d
100 _aKANDAMPULLY, JAY et al.
245 _aService quality management in hospitality,tourism and leisure.
260 _c2004
_bJaico Pub House
_aBombay
300 _axvi+339
366 _b2004
541 _g08/03/kk10690 dt. 10/3/2008
650 _aHospitality Management
942 _cBK
999 _c91635
_d91635