| 000 | 00483nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a81-312-0764-1 | ||
| 100 | _aClark, Moira; Baker, Susan | ||
| 245 | _aBusiness success through service excellence. | ||
| 260 |
_c2007 _bElsevier Publishing Company _aAmsterdam |
||
| 300 | _axi+199 | ||
| 366 | _b2007 | ||
| 541 | _gANE/CH/07-08/18787 dt. 27/9/2007 | ||
| 650 | _aMANAGEMENT | ||
| 942 | _cBK | ||
| 999 |
_c91982 _d91982 |
||