000 00457nam a2200157Ia 4500
008 100324s9999 xx 000 0 und d
020 _a978-81-7708-152-7
100 _aUppal, R K Ed.
245 _aCustomer relationship management in indian banking industry.
260 _c2008
_bNew Century Pub.,
_aDelhi
300 _aXII+246
366 _b2008
650 _aCustomer Relations
942 _cBK
999 _c94145
_d94145