| 000 | 00377nam a2200133Ia 4500 | ||
|---|---|---|---|
| 020 | _a978-81-265-1287-4 | ||
| 100 | _aGronroos, Christian. | ||
| 245 | _aService management and marketing:Customer management in service competition. | ||
| 250 | _a3 | ||
| 260 |
_c2007 _bWiley Eastern Private Limited _aNew Delhi |
||
| 300 | _ax+483 | ||
| 650 | _aServices Management | ||
| 942 | _cBK | ||
| 999 |
_c94203 _d94203 |
||