| 000 | 00373nam a2200121Ia 4500 | ||
|---|---|---|---|
| 020 | _a0 684 83453 | ||
| 100 | _aHiebeler, Robert; Kelly, Thomas B.; Ketteman, Charles | ||
| 245 | _aBest practices: building your business with customer-focused solutions | ||
| 260 |
_c1998 _bSimon and Schuster _aNew York |
||
| 300 | _a240 p. | ||
| 650 |
_aCustomer Relations _aCRM |
||
| 942 | _cBK | ||
| 999 |
_c94636 _d94636 |
||