| 000 | 00434nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a81 7446 004 7 | ||
| 100 | _aHopson, Barrie; Scally, Mike | ||
| 245 | _a12 Steps to success through service | ||
| 260 |
_c1991 _bExcel Books _aNew Delhi |
||
| 300 | _a180 p. | ||
| 366 | _b1991 | ||
| 650 | _aServices Marketing | ||
| 942 | _cBK | ||
| 999 |
_c94642 _d94642 |
||