000			00441nam a2200157Ia 4500
008			100324s9999 xx 000 0 und d
020			_a1 57071 062 7
100			_aJohnston, Bernice B.
245			_aReal world customer service
260			_c1996 _bSmall Business Sourcebooks _aIllinoise
300			_axvii, 124 p.
366			_b1996
650			_aService Management
942			_cBK
999			_c94643 _d94643