| 000 | 00469nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a81 85938 12 1 | ||
| 100 | _aMahfood, Phillip E. | ||
| 245 | _aCustomer crisis: turning an unhappy customer into a life-long client | ||
| 260 |
_c1993 _bEast West Press _aNew Delhi |
||
| 300 | _axxiii, 173 p. | ||
| 366 | _b1993 | ||
| 650 | _aCustomer Relations | ||
| 942 | _cBK | ||
| 999 |
_c94644 _d94644 |
||