| 000 | 00338nam a2200121Ia 4500 | ||
|---|---|---|---|
| 020 | _a1 57851 699 5 | ||
| 100 | _aHarvard Business Review | ||
| 245 | _aHarvard business review on customer relationship management | ||
| 260 |
_c2001 _bHarvard Publications _aBoston, MA |
||
| 300 | _avii, 192 p. | ||
| 650 | _aCustomer Relations | ||
| 942 | _cBK | ||
| 999 |
_c95504 _d95504 |
||