| 000 | 00573nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a978 0 7506 5677 1 | ||
| 100 | _aKnox, Simon et al. | ||
| 245 | _aCustomer relationship management: perspective from the marketplace | ||
| 260 |
_c2003 _bButterworth Heinemann _aOxford |
||
| 300 | _axvi, 302 p. | ||
| 366 | _b2003 | ||
| 520 | _aIncludes bibliographical references and index | ||
| 541 | _gNo. BIP-CRSL/39684 dt. 08/05/2008 | ||
| 650 | _aCustomer Relations | ||
| 942 | _cBK | ||
| 999 |
_c95528 _d95528 |
||