000 00462nam a2200157Ia 4500
008 100324s9999 xx 000 0 und d
020 _a0 07 144555 2
100 _aYang, Kai
245 _aDesign for six sigma for service
260 _c2005
_bMcGraw-Hill Cos
_aLondon
300 _axi, 452 p.
366 _b2005
541 _gNo. 6810 dt. 9/08/2008
650 _aTotal Quality Management
942 _cBK
999 _c95960
_d95960