000 00475nam a2200157Ia 4500
008 100324s9999 xx 000 0 und d
020 _a0 7494 4214 x
100 _aHumby, Clive; Hunt, Terry; Phillips, Tim
245 _aScoring points: how Tesco is winning customer loyalty
260 _c2004
_bKogan Page
_aLondon
300 _ax, 276 p.
366 _b2004
650 _aCustomer Relations
942 _cBK
999 _c96263
_d96263