000			00433nam a2200157Ia 4500
008			100324s9999 xx 000 0 und d
020			_a81 7514 012 7
100			_aRoss, Joel E.
245			_aTotal quality management: text cases & readings
260			_c1995 _bSt Lucie Press
300			_axi, 465 p.
366			_b1995
650			_aTotal Quality Management
942			_cBK
999			_c96483 _d96483