000 00499nam a2200157Ia 4500
008 100324s9999 xx 000 0 und d
020 _a978-81-315-0160-3
100 _aMetters, Richard; King-Metters, K; Pullman, M; Walton, Steve
245 _aService operations management
260 _c2006
_bThomson South Western
_aOhio
300 _a370p.
366 _b2006
541 _gNo.951; Dt: 11/12/2009
650 _aOperations Management
942 _cBK
999 _c98075
_d98075