000			00383nam a2200133Ia 4500
020			_a978-81-224-2799-8
100			_aHayes, Bob E Ed.
245			_aMeasuring customer satisfaction and loyalty: survey design use and statistical analysis methods
250			_a3
260			_c2010 _bNew Age Int.Pub _aNew Delhi
300			_axiii, 287 p.
650			_aCustomer Services
942			_cBK
999			_c98210 _d98210