000			00545nam a2200169Ia 4500
008			100324s9999 xx 000 0 und d
020			_a978-0-07-066007-6
100			_aZeithaml, Valarie; Bitner, Mary Jo
245			_aServices marketing: integrating customer focus across the firm /4 ed.
250			_a4
260			_c2008 _bTata McGraw Hill _aNew Delhi
300			_axxix, 743 p.
366			_b2008
541			_gNo.772; Dt 24/02/2010
650			_aServices Marketing
942			_cBK
999			_c98307 _d98307