000			00333nam a2200133Ia 4500
008			130509s9999 xx 000 0 und d
020			_a9 780 195 667 585
082			_a658.804 APT
100			_aApte, Govind
245			_aServices Marketing
260			_bOxford University Press
500			_aGratis from publisher
942			_cBK
999			_c99072 _d99072