000			00313nam a2200133Ia 4500
008			130509s9999 xx 000 0 und d
020			_a9 781 422 199 916
082			_a658.3045 MAN
100			_a-
245			_aManaging difficult people.
260			_bHarvard Business Press
500			_aWisdom
942			_cBK
999			_c99152 _d99152