000 00319nam a22001337a 4500
020 _a0-324-13560-2
100 _aMetters
245 _aSuccessful service operations management
260 _aAustralia
_bThomson
_c2001
300 _aCD
500 _aAlong with book CD
650 _aOperations Management
942 _cVM
999 _c99548
_d99548